ld333 Privacy Policy
Your privacy matters to ld333. This policy explains exactly what personal data we collect from Bangladesh players, why we collect it, how we store it securely, and the rights you hold over your own information.
Our Privacy Commitments at a Glance
Six core data-protection principles that govern how ld333 handles your information.
1. Introduction
Who we are and why this Privacy Policy exists.
ld333 ("we", "us", "our") operates the online casino and sports betting platform accessible at ld333.app. This Privacy Policy ("Policy") describes how ld333 collects, uses, stores, discloses, and protects the personal information of users ("you", "your") who access or use the platform, including all associated mobile-browser features. This Policy applies to all residents of Bangladesh and any other jurisdiction who use the ld333 platform. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this Policy.
ld333 is committed to handling your personal data with integrity, transparency, and care. We recognise that the users of our platform share sensitive information — including financial transaction data and identity documents — and we take the protection of that information seriously. This Policy is written in plain language to ensure that every user, regardless of technical background, can fully understand how their data is managed.
This Policy should be read alongside the ld333 Terms & Conditions, which govern the overall legal relationship between you and the platform. In the event of any conflict between this Policy and the Terms & Conditions on a data-protection question, this Policy shall prevail.
2. Information We Collect
The categories of personal data ld333 collects and the sources from which it is gathered.
ld333 collects personal data in three ways: information you provide directly when registering or using the platform; information gathered automatically when you use the platform; and information received from third-party sources such as payment processors and identity verification providers. The categories below describe the specific data types we collect, the source of each, and the primary reason for collection.
Data categories overview
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number, photograph | Account registration, KYC verification, age verification (21+) |
| Contact Data | Mobile phone number, email address | Account communications, two-factor authentication, support queries |
| Financial Data | bKash / Nagad / Rocket wallet numbers, deposit and withdrawal transaction records | Payment processing, fraud prevention, anti-money-laundering compliance |
| Technical Data | IP address, device type, browser type and version, operating system, session duration | Platform security, fraud detection, responsible gaming monitoring |
| Usage Data | Games played, bet amounts, session frequency, pages visited, features used | Platform improvement, personalisation, responsible gaming tool activation |
Sensitive data handling note:
- Identity documents (national ID, passport) are collected solely for KYC and age-verification purposes. They are stored in encrypted form and are not accessible by general platform staff.
- Financial transaction records are retained for a minimum of five years to comply with anti-money-laundering obligations applicable to financial services platforms operating in Bangladesh.
- ld333 does not collect data about racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, or health data beyond what is strictly required for responsible gaming assessments.
- Location data is inferred from IP address only. ld333 does not use GPS or device location services to track your physical location.
3. How We Use Your Information
The specific purposes for which ld333 processes the personal data it collects.
ld333 uses your personal data only for the purposes described in this Policy and only to the extent necessary for each purpose. We do not repurpose your data for unrelated activities without your explicit consent. The primary purposes for which we process personal data are listed below. In every case, processing is anchored to a lawful basis as described in Section 4 of this Policy.
Processing purposes:
- Account management: creating and maintaining your ld333 account, processing login requests, managing account settings, and communicating account-related notifications to you.
- Payment processing: processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers; verifying that payment methods are registered in your name; detecting and preventing fraudulent transactions.
- Identity verification (KYC): verifying your identity, age (21+), and payment method ownership as required by our platform policies and applicable legal obligations.
- Responsible gaming: monitoring account activity to identify patterns that may indicate problem gambling behaviour; enabling deposit limits, loss limits, session timers, and self-exclusion tools; proactively contacting users whose activity triggers responsible gaming alerts.
- Customer support: responding to your enquiries, resolving disputes, processing complaints, and providing guidance on account, payment, and game-related matters.
- Platform improvement and analytics: analysing aggregated, anonymised usage data to understand how players interact with the platform, identify technical issues, test new features, and improve the overall user experience.
Marketing communications: ld333 may send you promotional messages about bonuses, new games, and seasonal offers only if you have opted in to receive them during registration or in your account settings. You can withdraw your consent and unsubscribe from marketing messages at any time by updating your account preferences or contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out before the withdrawal.
4. Legal Basis for Processing
The lawful grounds on which ld333 relies to process your personal data.
Every instance of personal data processing carried out by ld333 is grounded in at least one lawful basis. We do not process personal data without a clear, documented legal justification. The four bases we rely on are described below, together with examples of the processing activities each covers.
Lawful bases applied:
- Contractual necessity: processing required to fulfil the contract between you and ld333 — for example, creating your account, processing your deposits and withdrawals, and delivering the gaming services you have requested.
- Legal obligation: processing required to comply with applicable law — for example, retaining financial transaction records for anti-money-laundering purposes, conducting KYC identity checks, and cooperating with law enforcement requests.
- Legitimate interests: processing carried out for ld333's legitimate business interests where those interests are not overridden by your rights — for example, fraud prevention, platform security monitoring, analytics to improve the service, and responsible gaming monitoring.
- Consent: processing that relies on your freely given, specific, informed, and unambiguous consent — for example, sending you marketing communications about promotions and new games. You may withdraw consent at any time without affecting the lawfulness of prior processing.
5. Sharing Your Information
The limited circumstances under which ld333 discloses personal data to third parties.
ld333 does not sell, rent, or trade your personal information to third parties for their own commercial or marketing purposes. We share personal data externally only where it is strictly necessary to deliver platform services, meet legal obligations, or protect the legitimate interests of the platform and its users. All third parties with whom ld333 shares personal data are required by contract to handle that data securely, to use it only for the specified purpose, and to maintain confidentiality.
We require all service providers and data processors who handle personal data on our behalf to sign data processing agreements that impose security, confidentiality, and purpose-limitation obligations consistent with the standards set out in this Policy.
Categories of third parties we share data with:
- Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive the transaction data necessary to process your deposits and withdrawals. They receive only the data required for the specific transaction and are not provided with your full gaming profile.
- Identity verification providers: third-party KYC service providers receive identity documents and biometric data where required for age verification (21+) and anti-money-laundering checks. These providers are contractually prohibited from using your data for any purpose other than verification.
- Game providers: Evolution Gaming, Pragmatic Play, Ezugi, Spribe, and other certified game suppliers receive the minimum session data needed to operate fair game rounds (e.g. a session token and bet amounts). They do not receive your name, phone number, or payment details.
- Law enforcement and regulatory authorities: ld333 will disclose personal data to government bodies, law enforcement agencies, or regulatory authorities where required to do so by applicable law, a valid court order, or a formal regulatory direction. We will notify you of any such disclosure where we are legally permitted to do so.
6. Cookies and Tracking Technologies
How ld333 uses cookies and similar technologies on the platform.
ld333 uses cookies and similar browser storage technologies to operate the platform and improve your experience. Cookies are small text files placed on your device when you visit ld333.app. They allow the platform to remember your session, keep you logged in securely between pages, store your language and display preferences, and collect aggregated analytics data to help us understand how the platform is used.
You can control and manage cookies through your mobile browser settings. Please note that disabling certain essential cookies may affect the functionality of the platform — for example, session cookies are required to keep you authenticated while navigating between pages. Non-essential cookies (such as analytics and preference cookies) can be disabled without affecting your ability to use core platform features.
Cookie types we use:
- Essential cookies: required for core platform functionality including authentication, session management, and security. These cannot be disabled while using the platform.
- Functional cookies: remember your preferences such as language selection (English / Bengali) and display settings so you do not need to re-enter them on every visit.
- Analytics cookies: collect anonymised, aggregated data about how users navigate the platform. This helps us identify popular features, detect performance issues, and prioritise platform improvements. No personally identifiable information is included in analytics data.
- Session storage: temporary browser storage used to maintain your active game session and basket state while you are on the platform. Session storage is cleared automatically when you close your browser tab.
7. Data Retention
How long ld333 keeps your personal data and when it is deleted.
ld333 retains personal data for no longer than is necessary for the purpose for which it was collected, subject to any longer retention period required by applicable law. Account data is retained for the duration of the account relationship and for a period of five years following account closure, to meet our anti-money-laundering record-keeping obligations and to handle any late-arising disputes or legal claims. Financial transaction records — including deposit and withdrawal history — are retained for a minimum of five years from the date of the transaction regardless of account status.
Identity verification documents (KYC documents) are retained for five years following the completion of the verification process or following account closure, whichever is later. After the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Analytics data is anonymised within 24 months of collection. Support chat logs and email correspondence are retained for two years from the date of the final message in the conversation.
8. Data Security
The technical and organisational measures ld333 uses to protect your personal data.
ld333 implements a layered security architecture to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security measures are reviewed and updated on a regular basis in line with industry best practice for online financial services platforms. No method of electronic transmission or storage is 100% secure, and while we take all reasonable precautions to protect your data, we cannot provide an absolute guarantee against all possible security threats.
If ld333 becomes aware of a data breach that is likely to result in a risk to your rights and freedoms, we will take immediate steps to contain the breach, notify relevant authorities where required, and inform affected users within a reasonable timeframe. We encourage you to report any suspicious activity on your account immediately via [email protected].
Security measures in place:
- SSL/TLS encryption for all data transmitted between your browser and our servers, preventing interception of data in transit.
- At-rest encryption for sensitive data stored in our databases, including identity documents, financial records, and account credentials.
- Role-based access controls limiting staff access to personal data on a strict need-to-know basis. Customer-facing support staff cannot access full KYC documents or financial transaction histories without elevated authorisation.
- Regular internal security reviews and vulnerability assessments to identify and remediate potential weaknesses in the platform infrastructure before they can be exploited.
9. Your Data Rights
The rights you hold over your personal data held by ld333 and how to exercise them.
ld333 respects your rights over your own personal data. You may exercise any of the rights listed below at any time by submitting a written request to [email protected]. We will respond to all data rights requests within 30 days of receipt. In exceptional cases where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We do not charge a fee for handling data rights requests except where requests are manifestly unfounded or excessive.
Rights available to you:
- Right of access: you may request a copy of all personal data ld333 holds about you, together with information about how it is being processed and why.
- Right to rectification: you may ask us to correct any inaccurate personal data we hold about you, or to complete any incomplete data.
- Right to erasure ("right to be forgotten"): you may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other lawful basis for processing, or where the data has been processed unlawfully. Erasure requests are subject to our legal retention obligations — we cannot delete financial records we are legally required to keep.
- Right to restriction of processing: you may ask us to suspend the processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have disputed, or while we assess an objection you have raised.
- Right to data portability: you may request a copy of the personal data you have provided to ld333 in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to object: you may object at any time to the processing of your personal data where that processing is based on our legitimate interests. If you object to marketing processing, we will always stop immediately. For other objections, we will assess whether our legitimate interests override your rights and freedoms.
How to submit a request: Email [email protected] with the subject line "Data Rights Request" and include your registered mobile number or username so we can verify your identity before processing the request. We will acknowledge receipt within 2 business days.
10. Children and Minors
ld333's strict policy on protecting underage individuals from accessing the platform.
ld333 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21, and we do not permit individuals under the age of 21 to register an account, use any platform feature, or participate in any game or betting activity on ld333. Age verification (21+) is conducted as part of the KYC process, and accounts where age verification fails or is pending will be restricted from depositing or playing until verification is satisfactorily completed.
If ld333 discovers that an account has been registered by or on behalf of an individual under the age of 21, the account will be immediately suspended, all funds returned to the payment method used, all winnings voided, and all associated personal data deleted from our systems within 30 days, subject only to any legal retention obligation that requires us to retain a minimum record of the incident. Parents and guardians who believe a minor may have accessed the ld333 platform should contact us immediately at [email protected].
11. Third-Party Links and Services
How ld333 handles data when third-party services are integrated into the platform.
The ld333 platform integrates third-party game software from certified providers including Evolution Gaming, Pragmatic Play, Ezugi, Spribe, NetEnt, and Microgaming. These providers may independently set functional cookies or session tokens on your device for the purpose of operating their game software. These are distinct from ld333's own cookies and are governed by each provider's own privacy policy. ld333 does not control these providers' data practices and recommends that you review their respective privacy policies if you have concerns about how they handle data collected during game sessions. ld333 is not responsible for the privacy practices of any third party, including game providers and payment processors.
12. Changes to This Privacy Policy
How ld333 will communicate updates to this Privacy Policy.
ld333 reserves the right to update or modify this Privacy Policy at any time. When changes are made, the revised Policy will be published on this page with an updated effective date. For material changes — those that significantly affect how we process your personal data or that introduce new categories of processing — we will provide advance notice via a platform notification where reasonably practicable. Your continued use of the ld333 platform after the publication of a revised Privacy Policy constitutes your acknowledgement of the updated terms. We recommend reviewing this page periodically to stay informed of any changes.
13. Contact Us
How to reach ld333 for privacy-related queries and data rights requests.
Privacy Enquiries and Data Rights
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, want to report a suspected data breach, or have concerns about how your personal data is being handled, please contact the ld333 support team. Email: [email protected] — available 24/7. Please use the subject line "Privacy Enquiry" or "Data Rights Request" to ensure your message is directed to the correct team. We aim to acknowledge all privacy-related emails within 2 business days and to resolve data rights requests within 30 days of receipt.
Your Data is Safe — Now Enjoy the Platform
Now that you know how ld333 protects your privacy, explore our live casino, cricket betting, slots, and jackpots — all secured with SSL encryption and trusted by players across Bangladesh.